Refund & Cancellation Policy

Last Updated: October 13, 2025

1. Overview

At ClickIt, we strive to provide the best photo booth experience. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for services rendered at our location in 1st Floor, Eternity Mall, Variety Square, Nagpur.

2. Walk-In Services

2.1 Standard Photo Sessions

For standard walk-in photo booth sessions:

  • No Refunds: Once the photo session has been completed and prints/digital copies have been delivered, refunds are not provided
  • Service Issues: If you experience technical issues or are unsatisfied with the service quality before completion, please inform our staff immediately
  • Pre-Payment: If payment is made but service has not yet been rendered, refunds can be requested within the same day

2.2 Quality Guarantee

We are committed to quality service:

  • If photographs are not delivered due to technical failure on our part, a full refund will be provided
  • If print quality is significantly compromised due to equipment malfunction, we will reprint at no additional cost or provide a partial refund
  • Issues must be reported immediately at our booth before leaving the premises

3. Advance Bookings and Event Packages

3.1 Cancellation by Customer

For advance bookings and special event packages:

  • More than 7 days before event: 100% refund (minus payment gateway charges of 2-3%)
  • 3-7 days before event: 50% refund
  • Less than 3 days before event: No refund, but booking can be rescheduled once within 30 days
  • Same day cancellation: No refund and no rescheduling

3.2 Rescheduling

  • Bookings can be rescheduled once free of charge if requested at least 3 days in advance
  • Subsequent rescheduling requests may incur a fee of 10% of the booking amount
  • Rescheduled bookings must be used within 30 days of the original date

3.3 Cancellation by ClickIt

If we need to cancel your booking due to:

  • Equipment failure or technical issues beyond our control
  • Staff unavailability due to emergencies
  • Mall closure or force majeure events

You will receive:

  • A full 100% refund, OR
  • Priority rescheduling at your convenience with a 10% discount on the service

4. Refund Process

4.1 How to Request a Refund

To request a refund:

  1. Contact us via email at ClickIt.co@gmail.com or phone at +91 7066597366
  2. Provide your booking details, payment transaction ID, and reason for refund
  3. Include any supporting evidence (photos of print quality issues, etc.)

4.2 Refund Timeline

  • Processing Time: Refund requests are reviewed within 2-3 business days
  • Approval Notification: You will be notified via email or SMS once your refund is approved
  • Credit to Account: Approved refunds are processed within 5-7 business days
  • Bank Processing: Depending on your bank, it may take an additional 3-5 business days for the amount to reflect in your account

4.3 Refund Method

  • Refunds are issued to the original payment method used for the transaction
  • For UPI, card payments, and net banking, refunds are processed through Razorpay to the same source
  • Cash payments (if accepted) will be refunded in cash or via bank transfer upon request

5. Non-Refundable Items

The following are non-refundable:

  • Completed photo sessions where photographs have been delivered
  • Add-on services such as extra prints, digital enhancements, or special props (once used)
  • Dissatisfaction with personal appearance in photographs
  • Customer-caused delays or cancellations during the session
  • Services rendered during promotional or discounted offers (unless due to service failure)

6. Payment Gateway Charges

  • Payment gateway charges (typically 2-3% of transaction value) levied by Razorpay are non-refundable
  • In case of full refunds, the net amount after deducting gateway charges will be refunded
  • For failed transactions where money is deducted but service is not activated, 100% refund including gateway charges will be processed

7. Partial Refunds

Partial refunds may be issued in the following scenarios:

  • Incomplete service delivery (e.g., only prints provided but digital copies failed to deliver)
  • Substandard print quality on some (but not all) prints
  • Partial fulfillment of event booking packages

The refund amount will be calculated proportionate to the service rendered.

8. Disputes and Chargebacks

8.1 Dispute Resolution

Before initiating a chargeback with your bank:

  • Contact us directly to resolve the issue
  • We commit to responding within 24-48 hours
  • Most issues can be resolved through direct communication

8.2 Chargeback Policy

  • Unauthorized chargebacks may result in suspension of future services
  • We will provide all necessary transaction records and service delivery proof to banks in case of chargeback disputes
  • If a chargeback is found to be invalid, you may be liable for processing fees and legal costs

9. Failed Transactions

If payment is deducted from your account but the transaction fails:

  • The amount is usually auto-refunded by the bank within 5-7 business days
  • If not auto-refunded, contact us with transaction details
  • We will coordinate with Razorpay to ensure prompt refund
  • 100% amount including all charges will be refunded in such cases

10. Special Circumstances

10.1 Force Majeure

In case of force majeure events (natural disasters, pandemics, government restrictions, mall closures):

  • Advance bookings can be rescheduled without penalty for up to 90 days
  • If rescheduling is not feasible, full refunds will be provided

10.2 Customer Health or Emergency

If you cannot attend a booked session due to medical emergencies or unforeseen circumstances:

  • Provide valid documentation (medical certificate, etc.)
  • We will offer one-time free rescheduling or partial refund based on the situation

11. Gift Vouchers and Promotional Codes

  • Gift vouchers and promotional codes are non-refundable
  • They can be transferred to another person for use
  • Validity periods cannot be extended
  • If service cannot be rendered during validity, voucher value may be refunded at our discretion

12. Modifications to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.

13. Contact Us for Refunds

For any refund or cancellation queries, please contact us:

  • Business Name: ClickIt
  • Address: 1st Floor, Eternity Mall, Variety Square, Nagpur
  • Email: ClickIt.co@gmail.com
  • Phone: +91 7066597366
  • Business Hours: 10:00 AM - 10:00 PM (All Days)

Please include the following information in your refund request:

  • Full name and contact details
  • Date of service or booking
  • Payment transaction ID
  • Amount paid
  • Reason for refund request
  • Supporting documents (if applicable)

14. Customer Satisfaction Commitment

While we have specific policies for refunds and cancellations, customer satisfaction is our priority. We will make every reasonable effort to resolve issues and ensure you have a positive experience with ClickIt.

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